Payment Terms
Last Updated: August 31, 2026
This Payment Policy explains the payment methods, currency, payment processing, verification, and refund-related payment information for orders placed through https://www.hansoec.com/.
Accepted Payment Methods
Hansoec currently supports the following payment methods where available at checkout:
- Shop Pay
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Maestro
- UnionPay
- Apple Pay
- Google Pay
The payment methods available for a particular order may vary depending on the customer's location, device, currency, order details, and payment-provider eligibility. The payment methods displayed at checkout at the time of purchase represent the methods currently available for that transaction.
Payment methods may occasionally be added, removed, limited, or temporarily unavailable by Shopify or the applicable payment provider.
Currency
Hansoec's store base currency is GBP (£).
Prices displayed to customers may reflect the active market and currency settings available through our storefront.
If your bank account, card, or payment method uses a different currency, your bank, card network, or payment provider may apply its own exchange rate or currency-conversion fee. Any such fee is determined by the applicable provider and is not controlled by Hansoec.
Payment Processing
Payment is required when an order is placed. Orders are subject to successful payment authorization and any applicable payment or order verification before processing begins.
A submitted order does not guarantee acceptance if payment cannot be authorized, the payment information cannot be verified, or the order requires additional review.
If a payment is declined or cannot be completed, please review the billing and payment information entered at checkout or select another available payment method.
Payment Security
Payments are processed through Shopify and the applicable payment providers available during checkout.
Hansoec does not ask customers to send complete credit or debit card numbers or card security codes by email.
Full payment-card information is handled through Shopify and applicable payment providers as part of the checkout process. Hansoec does not directly store complete card numbers or card security codes through the normal checkout process.
Payment Verification
For security and fraud-prevention purposes, Shopify, payment providers, banks, card issuers, or Hansoec may review certain order and payment information before an order is processed.
Additional verification may be required when payment information appears incomplete, inconsistent, unauthorized, or otherwise requires further review.
A bank or payment provider may also request an authentication step, such as 3-D Secure, a one-time code, an app confirmation, biometric verification, or another authentication method.
If a payment cannot be successfully authorized or verified, the order may be delayed or cancelled.
Prices, Taxes, and Shipping Charges
The product price, any applicable discounts, and the total amount payable for an order are shown during checkout before payment is completed.
Where applicable, taxes or other charges shown by the checkout will be included in the total presented before the customer submits payment.
Hansoec offers free shipping to countries and regions currently enabled for checkout on our website.
Incorrect, Duplicate, or Unrecognized Charges
If you notice an incorrect, duplicate, or unrecognized charge associated with an order from Hansoec, please contact us with your order number and relevant transaction details so that we can review the issue.
You may also contact your bank or card issuer regarding a payment concern. Nothing in this Payment Policy limits any rights you may have through your payment provider or under applicable law.
Refund Processing and Method
Refund eligibility is governed by our Return & Refund Policy.
After an eligible returned item has been received, inspected, and approved, Hansoec issues the applicable refund to the original payment method within 1–3 business days.
Hansoec does not charge a restocking fee for eligible returns.
After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account. This additional processing period is controlled by the applicable payment provider and cannot be guaranteed by Hansoec.
If the original payment method is closed, expired, or otherwise unavailable, please contact us. Any alternative refund arrangement, where applicable, will be reviewed based on the circumstances of the transaction and the requirements of the applicable payment provider.
Related Policies
For additional information about ordering from Hansoec, please review our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.
Contact Us
If you have questions about a payment, charge, refund, or order, please contact us and include your order number where available.
Store Name
Hansoec
Website
https://www.hansoec.com/
Email
hello@hansoec.com
Phone
+44 7909 882926
Business Address
16 Almond Avenue, London, W5 4AA, United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM UK local time (GMT/BST)
Saturday – Sunday: Closed
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