Contact Us

Last Updated: August 31, 2026

If you have questions about a product, an existing order, shipping, returns, payments, or another store-related matter, please contact Hansoec using the information below.

Store Name
Hansoec

Website
https://www.hansoec.com/

Email
hello@hansoec.com

Phone
+44 7909 882926

Business & Return Address
16 Almond Avenue, London, W5 4AA, United Kingdom

Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM UK local time (GMT/BST)
Saturday – Sunday: Closed

Customer enquiries are reviewed during our regular support hours, and we aim to respond as soon as reasonably possible.

Order Support

For questions about an existing order, please include your order number and the email address used at checkout so that we can locate the order efficiently.

For delivery or tracking questions, please include the applicable tracking number where available.

Please do not send complete payment-card numbers, card security codes, passwords, or other unnecessary sensitive information by email.

Returns

If you would like to request a return, please contact us before sending the item so that we can confirm eligibility and provide the applicable return instructions.

Eligible returns are governed by our Return & Refund Policy.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact us with your order number and a description of the issue. We may request photographs where reasonably necessary to review the problem and determine the appropriate resolution.

Privacy Requests

Questions or requests regarding personal information may be submitted to hello@hansoec.com. Please provide only the information reasonably necessary for us to understand and process your request.

Related Pages and Policies

For additional information about Hansoec and shopping through our website, please review our About Us, Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.