Privacy policy

Last Updated: August 31, 2026

This Privacy Policy explains how Hansoec collects, uses, shares, and protects personal information when you visit https://www.hansoec.com/, place an order, contact us, interact with our website, or use services and features available through our online store.

Hansoec is an independent online retailer based in the United Kingdom. We are responsible for personal information that we process for our own business purposes, except where another service provider processes information under its own applicable privacy terms.

Information We Collect

Depending on how you interact with Hansoec, we may collect the following categories of personal information:

• Contact Information: such as your name, email address, telephone number, billing address, shipping address, and delivery information.
• Order Information: such as products ordered, variants, quantities, order history, delivery status, returns, refunds, and related transaction information.
• Payment Information: such as payment status and limited transaction information made available to us through Shopify or the applicable payment provider.
• Account Information: information associated with a customer account where account features are available and used.
• Customer Support Information: messages, order numbers, photographs, attachments, and other information you provide when contacting us regarding an order, product, delivery, return, refund, or other request.
• Device and Usage Information: such as IP address, browser type, device information, operating system, referring pages, pages viewed, website interactions, and cookie or similar technology information.
• Marketing Information: such as marketing preferences, subscription status, campaign interactions, and opt-out records where applicable.

How We Collect Information

We may collect personal information directly from you when you place an order, use checkout, create or use an account, contact us, subscribe to marketing, or otherwise interact with our website.

We may also receive information from Shopify and service providers involved in operating our store, processing payments, fulfilling and delivering orders, preventing fraud, providing analytics, measuring advertising performance, or supporting customer service.

How We Use Personal Information

We may use personal information for purposes including:

• Providing, operating, and maintaining our website and checkout
• Processing and managing orders
• Arranging shipping, delivery, returns, and refunds
• Processing and verifying payments
• Communicating with customers about orders and support requests
• Detecting, investigating, and preventing fraud, misuse, or security issues
• Maintaining transaction, financial, business, and legal records
• Improving website functionality and understanding store performance
• Measuring advertising and campaign performance where applicable
• Sending marketing communications where permitted by applicable law
• Complying with applicable legal and regulatory requirements

Lawful Bases for Processing

Where applicable data protection law requires a lawful basis, the basis we rely on depends on the purpose for which the information is processed.

These bases may include:

• Contract: where processing is necessary to take steps at your request or to process, fulfil, deliver, return, or refund an order.
• Legal Obligation: where processing or retention is required to comply with applicable legal, accounting, tax, regulatory, or consumer-protection requirements.
• Legitimate Interests: where reasonably necessary to operate and protect our business, provide customer support, prevent fraud, maintain security, improve our services, or establish and defend legal claims, provided those interests are not overridden by applicable privacy rights.
• Consent: where consent is required for certain marketing, analytics, advertising, cookies, or similar technologies.

Shopify

Our online store is powered by Shopify. Shopify provides e-commerce infrastructure and services that may include website hosting, storefront functionality, checkout, order management, customer account features, security, and payment-related services.

Shopify may process personal information in connection with these services in accordance with its own applicable privacy terms and data-processing practices.

Payment Providers

Payments are processed through Shopify and the payment providers available during checkout.

Payment providers may collect and process information necessary to authorize, verify, complete, protect, or refund a transaction.

Hansoec does not ask customers to send complete credit or debit card numbers or card security codes by email.

Complete payment-card details are handled through Shopify and applicable payment providers as part of the normal checkout process and are not directly stored by Hansoec.

Shipping and Fulfillment Providers

We may share information reasonably necessary to prepare, fulfil, ship, track, deliver, return, or investigate an order with carriers, logistics providers, fulfilment providers, or other service providers involved in the delivery process.

This information may include your name, delivery address, contact details, order information, and tracking-related information.

Analytics and Advertising

We may use analytics and advertising services to understand how visitors use our website, evaluate website performance, measure marketing campaigns, and improve our services.

Where enabled, these services may include tools provided by Shopify, Google, Pinterest, or other analytics and advertising providers.

These providers may process information such as device data, browser information, IP addresses, cookie identifiers, website activity, cart events, purchase events, or similar information in accordance with the applicable configuration and their own privacy practices.

Where applicable law requires consent before analytics or advertising technologies are used, the applicable privacy or consent controls available through our website or service providers may be used.

Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes including:

• Website security and fraud prevention
• Shopping cart and checkout functionality
• Customer preferences and session management
• Website performance and analytics
• Advertising and campaign measurement where enabled

Some cookies are necessary for the website to function. Other cookies or similar technologies may be optional depending on your location, applicable law, and the privacy controls available through the website.

Where cookie or privacy controls are presented on our website, you may use those controls to manage the available choices.

Marketing Communications

If you choose to receive marketing communications from Hansoec, we may use your contact information to send relevant store, product, or promotional communications where permitted by applicable law.

You may unsubscribe from marketing emails using the unsubscribe option included in the applicable message or by contacting us at hello@hansoec.com.

Unsubscribing from marketing communications does not prevent us from sending non-marketing communications that are necessary for an existing order, transaction, delivery, return, refund, or customer-service request.

How We Share Personal Information

We may share personal information where reasonably necessary to operate our store, provide services, process transactions, comply with legal obligations, or protect legitimate business and customer interests.

Recipients may include:

• Shopify and related e-commerce service providers
• Payment providers and financial institutions
• Shipping, logistics, and fulfilment providers
• Fraud-prevention and security providers
• Website, hosting, technical, and customer-support providers
• Analytics and advertising providers where enabled
• Professional advisers where reasonably necessary
• Government, regulatory, law-enforcement, or legal authorities where disclosure is required or permitted by applicable law

International Data Processing and Transfers

Some service providers used by Hansoec may process personal information in countries outside the United Kingdom.

Where applicable law requires safeguards for an international transfer, the relevant processing or transfer will be subject to an applicable lawful transfer mechanism, adequacy arrangement, contractual safeguard, or other measure permitted by data protection law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable operational, accounting, tax, fraud-prevention, dispute-resolution, legal, and regulatory requirements.

The appropriate retention period may depend on factors including the type of information, the nature of the transaction or customer relationship, applicable legal obligations, the need to resolve disputes or claims, and security or fraud-prevention requirements.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Data Security

We use reasonable technical and organizational measures, together with security features and controls provided by Shopify and applicable service providers, to help protect personal information.

However, no internet transmission, website, electronic communication, or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of certain processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Exercise additional privacy rights available under laws applicable to your location

To submit a privacy request, please contact us at hello@hansoec.com.

We may request information reasonably necessary to verify your identity and protect your personal information before completing certain requests.

Advertising and Privacy Choices

Depending on your location and applicable law, you may have rights relating to certain targeted advertising, profiling, or sharing of personal information.

You may contact us at hello@hansoec.com to submit an applicable privacy request.

Where additional privacy, cookie, or advertising controls are presented on our website, you may also use those controls to manage the available choices.

Automated Processing and Fraud Checks

Shopify, payment providers, fraud-prevention providers, and other service providers may use automated systems to evaluate payment, security, fraud, or transaction risk.

Where applicable law provides rights relating to a decision made solely through automated processing that has a legal or similarly significant effect, you may contact us regarding the applicable request.

Children's Privacy

Our store is intended for a general consumer audience and is not specifically directed to children.

We do not knowingly seek to collect or process personal information from children in a manner prohibited by applicable law.

If you believe that a child has provided personal information in circumstances that require action, please contact us at hello@hansoec.com.

Privacy Complaints

If you have a concern about how Hansoec handles your personal information, please contact us at hello@hansoec.com so that we can review the matter.

If you are located in the United Kingdom, you may also have the right to raise a complaint with the Information Commissioner's Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technology, service providers, website features, or applicable legal requirements change.

The Last Updated date at the top of this page identifies the current version.

Related Pages and Policies

For additional information about Hansoec and shopping through our website, please review our About Us, Shipping Policy, Return & Refund Policy, Payment Policy, and Terms of Service.

Contact Us

For questions or requests regarding this Privacy Policy or your personal information, please contact us using the information below.

Store Name
Hansoec

Website
https://www.hansoec.com/

Email
hello@hansoec.com

Phone
+44 7909 882926

Business Address
16 Almond Avenue, London, W5 4AA, United Kingdom

Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM UK local time (GMT/BST)
Saturday – Sunday: Closed