Shipping policy

Last Updated: 22 August 2026

At Hansoec, we are committed to providing customers with a clear, reliable, and transparent shipping experience.

This Shipping Policy explains our shipping destinations, available shipping method, processing time, estimated delivery time, shipping cost, tracking procedures, customs information, and how we handle delayed, damaged, or missing shipments.

This policy applies to orders placed through www.hansoec.com.

Shipping Summary

• Shipping Method: Standard Shipping.
• Order Processing Time: 1–3 business days.
• Shipping Transit Time: 6–9 business days.
• Estimated Total Delivery Time: 7–12 business days.
• Standard Shipping Cost: Free — $0.00.
• Available Destinations: United States, Israel, Norway, New Zealand, and the listed European Union countries.

1. Countries and Regions We Currently Ship To

Hansoec currently offers Standard Shipping to the following countries:

• United States
• Israel
• Norway
• New Zealand

We also ship to the following European Union member states:

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden

The delivery countries displayed during checkout are the authoritative destinations available for a particular order.

If a country or address cannot be selected during checkout, we are currently unable to accept an order for that destination.

2. Shipping Method

Hansoec currently provides Standard Shipping for eligible orders placed through our website.

Carrier selection may depend on:

• The delivery destination;
• Product availability;
• Fulfillment arrangements;
• Package size and weight; and
• Carrier service availability.

Orders may be handled through trusted fulfillment or logistics partners. The dispatch location may therefore vary depending on product availability and fulfillment requirements.

We do not currently advertise or promise Express Shipping. A faster shipping service is available only if it is expressly displayed during checkout with its applicable cost and delivery estimate.

3. Free Standard Shipping

Hansoec provides Free Standard Shipping ($0.00) to every country currently enabled for delivery and listed in this policy.

No Standard Shipping charge is added by Hansoec for an eligible order. Customers can review the shipping method and complete checkout total before submitting payment.

Free Standard Shipping refers only to the shipping charge. It does not necessarily include customs duties, import VAT, taxes, or government fees that may apply to a cross-border shipment.

4. Order Processing Time

All orders are normally processed within 1–3 business days after successful payment confirmation.

Our processing business days are:

Monday through Saturday , excluding applicable public holidays.

Sunday is not counted as an order-processing business day.

Orders placed after 6:00 PM Eastern Time (ET) begin processing on the next applicable business day.

Order processing may include:

• Order review and verification;
• Payment confirmation;
• Product preparation;
• Reasonable quality checks;
• Packaging; and
• Transfer to the shipping carrier or logistics provider.

Processing time is separate from shipping transit time.

5. Shipping Transit Time

The estimated Standard Shipping transit time is:

6–9 business days after shipment

This same estimated transit range applies to all destinations currently listed in this policy.

Carrier business days may exclude Sundays, public holidays, and days when the applicable carrier does not operate.

6. Estimated Total Delivery Time

The estimated total delivery time is:

7–12 business days

This consists of:

• Order Processing: 1–3 business days; and
• Shipping Transit: 6–9 business days.

The estimated total delivery period begins after payment confirmation.

Delivery dates and timeframes are estimates rather than guaranteed arrival dates. Actual delivery may be affected by circumstances described in this policy.

7. Estimated Delivery Dates

Any estimated delivery date shown during checkout, in an order confirmation, or on a tracking page is calculated using available processing and carrier information.

Delivery estimates may be affected by:

• The shipping destination;
• Carrier operating schedules;
• Weather conditions;
• Public holidays;
• Customs or border procedures;
• Incorrect or incomplete address information;
• High order or shipping volume;
• Government or local delivery restrictions; and
• Other circumstances outside our reasonable control.

We will take reasonable steps to communicate a material delay when relevant information is available.

8. Shipping Confirmation and Tracking

After an order is dispatched, a Shipping Confirmation email will be sent to the email address provided during checkout.

The Shipping Confirmation normally includes:

• The order or shipment reference;
• The applicable tracking number; and
• A link or instructions for viewing available tracking updates.

Tracking information may take a short period to become active after the carrier receives or scans the package.

If you do not receive a Shipping Confirmation after the expected processing period, please:

• Check your spam or junk email folder;
• Confirm that the email address supplied with the order is correct; and
• Contact Customer Support if assistance is still required.

9. Customs, Duties, and Import Taxes

International shipments may be subject to import VAT, customs duties, brokerage charges, or other government-imposed fees depending on the destination and applicable law.

Any tax, duty, or similar amount collected by Hansoec will be displayed during checkout before payment is completed.

Amounts not displayed or collected during checkout may be assessed separately by the destination country’s customs authority, local government, carrier, or another service provider where applicable.

Free Standard Shipping does not mean that an order is automatically exempt from customs duties, import VAT, or government charges.

Customs processing is controlled by the applicable authorities. Hansoec cannot guarantee the duration of a customs review, but we will provide available shipping information when reasonably possible.

10. Shipping Address Requirements

Customers are responsible for providing accurate and complete delivery information during checkout.

Please verify:

• Recipient’s full name;
• Street address;
• Apartment, suite, or unit number;
• City or locality;
• State, province, or region where applicable;
• Postal or ZIP code;
• Country; and
• Telephone number and email address.

Missing or inaccurate information may cause processing delays, failed delivery, or return of the package.

If a package is returned because of customer-provided address information, we will contact the customer regarding available refund or reshipping options. Any reasonable additional reshipping cost will be disclosed before the customer is charged.

11. Address Changes and Order Changes

If you need to correct an address or request another order change, contact Customer Support as soon as possible.

We will make reasonable efforts to assist before the order enters processing or shipment.

Once an order has been shipped, Hansoec may be unable to change the delivery address or redirect the package. The customer may also contact the carrier using the tracking information, although carrier changes are not guaranteed.

12. Delivery Attempts and Undeliverable Packages

Customers should monitor tracking information and make reasonable arrangements to receive their package.

A package may be returned to the sender because of:

• An incorrect or incomplete address;
• Repeated unsuccessful delivery attempts;
• Failure to collect the package;
• Refusal of delivery; or
• Local delivery or customs restrictions.

If a package is returned, contact us so we can review the circumstances and explain available reshipping or refund options.

Customer rights relating to faulty goods, carrier errors, or legally required refunds remain unaffected.

13. Delayed Deliveries

If an order has not arrived within the estimated timeframe, please first review the latest tracking information.

If the tracking information is unavailable, has not updated for an extended period, or shows an apparent delivery problem, contact Customer Support with your order number.

We will take reasonable steps to:

• Review the shipment record;
• Provide available tracking information;
• Contact or submit an inquiry to the carrier where appropriate; and
• Explain the next available steps.

Hansoec is not responsible for a delay to the extent it is caused by an event outside our reasonable control. This does not remove any right to cancel or receive a refund when delivery is not completed within an agreed or legally required period.

14. Lost or Missing Packages

If tracking indicates that a shipment may be lost, please contact Customer Support.

We will review available information and, where appropriate, open an investigation with the carrier or logistics provider.

If a shipment is confirmed lost before delivery, Hansoec will provide an appropriate remedy, such as a replacement or refund, subject to product availability, customer preference, and applicable law.

Customers will not be required to resolve a carrier error alone when Hansoec remains legally responsible for delivery.

15. Tracking Shows Delivered but the Package Is Missing

If tracking shows “delivered” but you cannot locate the package, please:

• Verify that the delivery address is correct;
• Check entrances, mail areas, reception desks, and other safe locations;
• Ask household members or building staff whether they accepted it;
• Review any delivery photograph or carrier notice; and
• Contact us if the package remains missing.

We will review the delivery information and assist with an appropriate carrier inquiry. The outcome will depend on available delivery evidence, the circumstances, and applicable consumer law.

16. Damaged Packages or Products

If a package or product arrives damaged, contact Customer Support as soon as reasonably possible.

Please provide:

• Your order number;
• A description of the damage;
• Photos of the outer packaging;
• Photos of the shipping label; and
• Photos or videos of the damaged product where reasonably possible.

If an item is confirmed to have arrived damaged, Hansoec will arrange or cover reasonable return shipping and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

17. Responsibility for Goods During Delivery

Where applicable consumer law provides, Hansoec remains responsible for the goods until they come into the physical possession of:

• The customer; or
• A person identified by the customer to receive them.

Different rules may apply if the customer independently appoints a carrier that was not offered by Hansoec.

18. Shipping Restrictions

Some orders may be restricted because of:

• Destination-country laws;
• Carrier restrictions;
• Customs requirements;
• Product availability; or
• Service limitations affecting a particular address.

If we cannot lawfully or reasonably ship an order after payment, we will contact the customer and issue the applicable refund or payment authorization reversal.

19. Returns Are Separate From Shipping

This Shipping Policy applies to delivery of orders to customers.

Product returns must follow our Return & Refund Policy. Please contact Customer Support and obtain return instructions before sending any item to the return address.

Sending an item back to the address on a shipping label does not guarantee that the return will reach the correct return-processing location.

Return Address Notice:

Do not mail a return package until you have contacted hello@hansoec.com and received the applicable return instructions.

20. Statutory Delivery Rights

Nothing in this Shipping Policy limits mandatory delivery rights available under applicable consumer law.

Where UK consumer law applies, goods must generally be delivered without undue delay and no later than 30 days after the contract is made unless a different period has been agreed.

Customers may have the right to require delivery within an additional reasonable period, cancel an affected order, or obtain a refund where delivery is refused or not completed within an agreed or legally required period.

21. Contact Customer Support

For questions about processing, shipping, tracking, delivery, damaged packages, or missing orders, please contact us:

We aim to respond to customer inquiries within 24–48 business hours.