Shipping policy
Last Updated: August 31, 2026
This Shipping Policy explains how Hansoec processes, ships, and delivers orders placed through https://www.hansoec.com/.
Please review this policy before placing an order.
Order Processing Time
Orders are normally processed within 1–3 business days after successful payment authorization and any applicable order review.
Our order processing business days are Monday through Friday, excluding applicable UK public holidays.
Orders placed on a Saturday, Sunday, or applicable public holiday will begin processing on the next business day.
Shipping Destinations
Hansoec ships to the United Kingdom, the United States, and other countries and regions currently enabled for checkout on our website.
If a destination is not available during checkout, we are unable to accept an order for delivery to that location through the website at that time.
Shipping Cost
Hansoec offers free shipping to countries and regions currently enabled for checkout on our website.
The standard shipping cost is £0.00.
Estimated Delivery Time
Orders normally require 1–3 business days for processing before shipment.
After an order has shipped, the estimated transit time is 6–9 business days.
The estimated total time from order placement to delivery is therefore generally 7–12 business days:
- Order Processing: 1–3 business days
- Estimated Transit After Shipment: 6–9 business days
- Estimated Total Delivery Time: 7–12 business days
Delivery times are estimates rather than guaranteed delivery dates and may occasionally be affected by carrier operations, weather conditions, public holidays, transportation disruptions, or other circumstances outside our reasonable control.
Tracking Information
Once your order has shipped, a shipping confirmation email containing your tracking number will be sent to the email address used at checkout.
Carrier tracking systems may require some time after shipment before the first tracking event or latest status becomes visible.
If you have questions about your tracking information, please contact us at hello@hansoec.com and include your order number and tracking number.
Delivery Address
Please review your shipping address carefully before submitting your order.
Customers are responsible for providing a complete and accurate delivery address, including the applicable postcode or postal code and any other information reasonably required for delivery.
If you notice an error in your delivery information, please contact us as soon as possible at hello@hansoec.com.
We will try to assist where reasonably possible, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Delivery Delays
If your shipment appears unusually delayed beyond the estimated delivery timeframe, please contact us so that we can review the available tracking and shipment information.
If a significant delivery issue affecting your order becomes known to us, we may contact you using the contact information provided with the order.
Lost, Missing, or Damaged Shipments
If a shipment appears lost, is marked as delivered but cannot be located, or arrives with shipping-related damage, please contact us at hello@hansoec.com.
Please provide your order number, tracking number, and a description of the issue. Photographs may be requested where reasonably necessary to review a damaged shipment.
We may review the shipment information with the applicable carrier or logistics provider before determining the appropriate resolution.
Where an order is confirmed to be affected by a lost shipment, incorrect item, shipping damage, or another Hansoec-related fulfillment issue, we will provide the applicable replacement, refund, return arrangement, or other appropriate resolution.
Undeliverable or Returned Parcels
If a parcel cannot be delivered because of an incomplete or incorrect address, delivery refusal, or another delivery issue, please contact us so that we can review the available shipment information and determine the applicable next step.
Any return, redelivery, cancellation, or refund will be handled according to the circumstances of the order, available carrier information, our Return & Refund Policy, and any mandatory consumer rights that apply.
International Shipping
International shipments may be subject to destination-specific delivery procedures, local carrier requirements, border processing, or import requirements.
Where taxes, duties, import charges, or similar amounts apply, their treatment will depend on the destination, applicable law, and the information presented during checkout.
We recommend reviewing the order total and any information presented at checkout before completing an international purchase.
Shipping Availability
Shipping availability may occasionally be affected if a product cannot be delivered to a particular destination or if the applicable shipping service becomes unavailable.
If we are unable to fulfil or ship an order after it has been placed, we will contact the customer and provide the applicable cancellation, refund, or other resolution.
Related Pages and Policies
For additional information about Hansoec and your order, please review our About Us, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.
Contact Us
If you have questions about order processing, shipping, tracking, delivery, or a shipment issue, please contact us using the information below.
Store Name
Hansoec
Website
https://www.hansoec.com/
Email
hello@hansoec.com
Phone
+44 7909 882926
Business Address
16 Almond Avenue, London, W5 4AA, United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM UK local time (GMT/BST)
Saturday – Sunday: Closed
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