About Us
Last Updated: August 31, 2026
Hansoec is an independent online retailer based in the United Kingdom. We offer bags, accessories, and selected lifestyle products, including distinctive shark-inspired designs.
Our goal is to provide a straightforward online shopping experience supported by clear product information, transparent store policies, reliable order handling, and accessible customer support.
Our Product Selection
Our product range combines practical everyday items with distinctive and playful designs for different needs and occasions.
Individual product pages provide the applicable product description, available options, pricing, dimensions or size information where relevant, and current availability so customers can review the details before placing an order.
Our product selection may change over time as new items are introduced, existing products are updated, or certain products become unavailable.
Shopping With Hansoec
Hansoec serves customers in the United Kingdom, the United States, and other countries and regions where ordering and shipping are currently enabled through our website.
Our store base currency is GBP (£). Prices displayed to customers may reflect the active market and currency settings available through our storefront.
Payments are processed through Shopify and the payment methods available at checkout. Available payment options may vary depending on the customer's location, device, currency, order details, and payment-provider eligibility.
Order Processing and Shipping
Orders are normally processed within 1–3 business days, Monday through Friday, after successful payment authorization and any applicable order review.
After an order has been shipped, the estimated transit time is 6–9 business days.
The estimated total time from order placement to delivery is generally 7–12 business days, consisting of 1–3 business days for order processing and an estimated 6–9 business days in transit after shipment.
Delivery times are estimates rather than guaranteed delivery dates and may occasionally be affected by carrier operations, weather conditions, public holidays, or other circumstances outside our reasonable control.
Hansoec offers free shipping to countries and regions currently enabled for checkout on our website.
Returns and Refunds
Eligible products may be returned within 30 days after delivery in accordance with our Return & Refund Policy.
Customers should contact us before returning an item so that we can confirm return eligibility and provide the applicable return instructions.
For change-of-mind, personal-preference, or other non-seller-fault returns, the customer is responsible for the applicable return shipping cost.
If an item arrives damaged, defective, incorrect, or is affected by another Hansoec-related fulfillment issue, we will provide the applicable return, replacement, refund, or other appropriate resolution after reviewing the issue.
Hansoec does not charge a restocking fee.
After an eligible returned item has been received, inspected, and approved, Hansoec issues the applicable refund to the original payment method within 1–3 business days.
After a refund is issued, the customer's bank, card issuer, or other payment provider may require additional processing time before the funds appear in the account.
Store Policies
For more information about ordering, delivery, returns, payments, privacy, and use of our website, please review our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.
Contact Hansoec
For questions about products, orders, shipping, returns, payments, or other store-related matters, please contact us using the information below.
Store Name
Hansoec
Website
https://www.hansoec.com/
Email
hello@hansoec.com
Phone
+44 7909 882926
Business & Return Address
16 Almond Avenue, London, W5 4AA, United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM UK local time (GMT/BST)
Saturday – Sunday: Closed
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